Privacy Policy
Effective Date: 29 July 2025
Pilanehurst Financial Services (Limited) and Pilanehurst Financial Services (Pty) Ltd (“we”, “our”, or “us”) are committed to protecting your personal data and respecting your privacy.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the UK GDPR, Data Protection Act 2018 (United Kingdom), and the Protection of Personal Information Act 4 of 2013 (POPIA) (South Africa).
1. Who We Are
United Kingdom:
Pilanehurst Financial Services (Limited)
Registered Office: 4 Redheughs Rigg, Edinburgh, EH12 9DQ, United Kingdom
South Africa:
Pilanehurst Financial Services (Pty) Ltd
Registered Office: 66 Park Lane, Sandton, Johannesburg, 2191, South Africa
FSCA FSP No: 51084 | NCR No: 11205
2. What Information We Collect
We may collect and process the following categories of personal data:
Name, contact details (email, phone, address)
Company and role (for B2B enquiries)
Identification and regulatory compliance documents (e.g., passport, proof of address)
Banking or investment information (for onboarding)
Website usage data (IP address, browser type, pages visited)
3. How We Use Your Information
We use personal data for the following purposes:
To respond to your enquiries or applications
To process service-related transactions and investor onboarding
To comply with legal obligations (AML, KYC, regulatory reporting)
To improve our website and user experience
To send updates where consent has been given
We will not use your data for automated decision-making or profiling without your explicit consent.
4. Lawful Basis for Processing
Under UK GDPR, we rely on:
Your consent
The necessity of processing for contractual obligations
Legal obligations (e.g. financial regulations)
Our legitimate interests in responding to business or investment enquiries
Under POPIA, we process data in line with the principles of lawfulness, purpose specification, and data subject participation.
5. How We Store and Protect Your Data
We store your data securely using access-controlled systems with encryption, firewalls, and regular audits.
Data is stored in the UK, South Africa, or secure international jurisdictions compliant with UK GDPR or recognised by South African regulators for cross-border transfer.
6. Disclosure of Information
We may share your information with:
Regulatory authorities (e.g., FSCA, FCA, HMRC)
Authorised service providers (e.g., cloud hosting, KYC verification platforms)
Legal or compliance advisors
We do not sell or rent your information to third parties.
7. International Data Transfers
Data may be transferred between the UK and South Africa for operational purposes. Where necessary, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or local legal agreements to ensure data remains protected.
8. Your Rights
You have the right to:
Access, update or delete your personal data
Withdraw consent (where processing is based on consent)
Object to or restrict processing
Lodge a complaint with the Information Commissioner’s Office (ICO) (UK) or Information Regulator (South Africa)
To exercise any of these rights, contact us at:
privacy@pilanehurst.co.uk or privacy@pilanehurst.com
9. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect usage data. You can manage cookie preferences via your browser settings.
10. Policy Updates
We may update this Privacy Policy to reflect changes in law or business operations. The most recent version will always be available on our website with an effective date.
11. Contact Us
For questions or privacy-related concerns:
UK Office: info@pilanehurst.co.uk
SA Office: info@pilanehurst.com
Or write to our Data Protection Officer via the relevant office address.
